Privacy Policy

PadelGo (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our facilities, or interact with our services.

1. Who We Are
Business Name: PadelGo
Location: United Kingdom
Website: www.padel-go.co.uk

2. Information We Collect
We may collect the following information:

a) Personal Information
Name
Email address
Phone number
Booking details (via Playtomic or other booking platforms)

b) Usage & Technical Data
IP address
Browser type
Pages visited
Device type
(Collected via website analytics and cookies)

c) CCTV & Security Footage
Video footage for safety, security, and incident investigation
Footage may include images of individuals using the facility

3. How We Use Your Information
We use your data to:
Manage bookings and access to the facility
Provide customer support
Improve our services and user experience
Ensure safety and security of users
Comply with legal and insurance obligations
Prevent misuse or unauthorised access

4. CCTV & Security Monitoring
Our premises operate 24/7 CCTV monitoring for safety and security purposes.
Cameras are installed in public areas only
Footage is retained for a limited period
Access to footage is restricted to authorised personnel
Footage may be shared with law enforcement if required by law
Clear signage is displayed on-site informing visitors of CCTV use.

5. Sharing Your Information
We do not sell or rent your data.
Your information may be shared only with:
Booking and access control providers (e.g. Playtomic)
Security and monitoring providers
Legal or regulatory authorities where required
Service providers essential to operating the facility
All partners are GDPR-compliant.

6. Data Storage & Security
We take appropriate technical and organisational measures to protect your data, including:
Secure systems and encrypted storage
Limited access to personal data
Regular system updates

7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent (where applicable)

8. Cookies
Our website may use cookies to:
Improve website performance
Track usage analytics
Enhance user experience
You can manage or disable cookies through your browser settings.

9. Third-Party Links
Our website may contain links to third-party services (e.g. booking platforms). We are not responsible for their privacy practices.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.